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Privacy Policy

Casino Canberra Limited, together with its affiliated corporate entities (collectively referred to as Casino Canberra), is committed to operating in a responsible manner that reflects legal compliance, professional integrity, ethical conduct, and safety standards.

This Privacy Policy:

  • explains how Casino Canberra meets its obligations under the Australian Privacy Principles and the Privacy Act 1988 (Cth)(Privacy Act);
  • outlines the reasons Casino Canberra may collect, store, use, and disclose personal information about individuals;
  • applies whenever personal information is obtained by Casino Canberra either directly from you or indirectly through your use of our services, products, facilities, or other business interactions (subject to any applicable legal exceptions); and
  • describes how you may contact Casino Canberra regarding personal information held about you, including requests for correction and procedures for submitting privacy-related concerns or complaints.

Collection of Personal Information

Casino Canberra collects and retains personal information only through lawful and fair methods and uses that information solely for purposes connected with its collection.

The specific types of personal information we collect depend on your relationship with us and may include, among other things:

  • your full name;
  • residential, mailing, or email address;
  • date of birth;
  • photographic images;
  • CCTV recordings;
  • records of incidents involving you on casino premises, including observations regarding behaviour or gaming activity;
  • communications with staff, including feedback or complaints;
  • information relating to the origin of funds or wealth;
  • gaming activity records and associated financial information.

As a condition of entry to the gaming floor, visitors are required to present valid identification (such as a passport, driver’s licence, or similar document). Details from your identification may be scanned into our registration system or otherwise recorded to verify whether entry restrictions apply under applicable legislation or regulatory frameworks.

These checks may determine whether you are subject to:

  • an operator-imposed exclusion or voluntary self-exclusion arrangement under the relevant Code of Practice;
  • an exclusion issued under sections 82 or 84 of the Casino Control Act 2006 (ACT); or
  • a withdrawal of permission to enter Casino Canberra premises.

Further details regarding this process appear below in the section titled Entry Control Procedures.

Information Collected Directly From You

In most circumstances, Casino Canberra gathers personal information directly from you. This typically occurs when:

  • you visit our premises;
  • you register using sign-in terminals;
  • you access our services or facilities; or
  • you enter into agreements or arrangements with Casino Canberra.

Information Collected From Third Parties and Public Sources

There are situations in which Casino Canberra may obtain personal information from external organisations or publicly available resources. These sources may include:

  • publicly accessible online platforms;
  • government departments, regulatory authorities, or law enforcement agencies;t
  • hird-party identity verification or background screening providers;
  • credit reporting agencies (where credit-related checks are required);
  • other licensed casinos.

Sensitive Information

In limited circumstances, Casino Canberra may collect and retain sensitive personal information.

Such information is only collected where:

  • required by applicable legislation;
  • you have provided consent (expressly or implicitly);
  • collection is otherwise authorised by law;
  • the information is necessary for employment-related purposes; or
  • collection is required in connection with your entry to casino premises or participation in regulated gaming services.

Information Required by Law

Casino Canberra collects and maintains personal information where required under legislation, court orders, or regulatory directions. This may include obligations arising under:

  • the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
  • the Casino Control Act 2006 (ACT);
  • the Gambling and Racing Control Act 1999 (ACT) and associated Code of Practice;
  • the Public Health Act 1997 (ACT) and related public health directives.

Use of Personal Information

Casino Canberra may use personal information (excluding sensitive information unless otherwise permitted) to inform you about services, benefits, promotions, and offerings provided either directly by Casino Canberra or by selected business partners where relevant to your continued engagement with our services.

Usage data relating to how frequently or in what manner you interact with our services may also be analysed for quality assurance purposes and to support the development and improvement of our products and customer experience.

Personal information may also be used or shared within our corporate group for purposes including:

  • confirming your identity;
  • processing applications for membership or loyalty programs;
  • managing membership renewals or participation;
  • delivering requested services and associated benefits;
  • administering ongoing service relationships;
  • evaluating employment applications;
  • conducting credit assessments where required;
  • supporting responsible gambling compliance obligations;
  • identifying or preventing unlawful or inappropriate activity; and
  • meeting statutory obligations described in this Policy.

Marketing Communications

Casino Canberra may use personal information (other than sensitive information) to provide updates regarding:

  • promotions;
  • events;
  • services;
  • special offers; and
  • products offered either by Casino Canberra or selected partners.

Marketing communications may be delivered through channels such as:

  • email;
  • telephone;
  • SMS or MMS messaging;
  • postal mail;
  • targeted digital advertising;
  • mobile notifications.

These communications will only be provided where:

  • you have consented to receive them;
  • they relate to the purpose for which your information was collected; or
  • applicable law otherwise permits such contact.

You may withdraw your consent to receive marketing messages at any time by using unsubscribe tools included in communications or by contacting us directly.

Casino Canberra may engage external service providers to support marketing activities.

Security Monitoring

Personal information may also be collected and used for safety and security purposes.

This may include:

  • CCTV surveillance footage;
  • identity document details collected during entry or transactions;
  • photographic identification records;
  • verification of identity information against existing records.

Casino premises are monitored through surveillance systems to maintain safety and regulatory compliance.

Information concerning suspected or confirmed unlawful behaviour may be shared with:

  • other licensed casinos;
  • law enforcement agencies; and
  • relevant regulatory authorities such as the ACT Gambling and Racing Commission.

Sign-In Process

Visitors must present identification prior to accessing the gaming floor so Casino Canberra can determine whether entry restrictions apply.

If identification cannot be reviewed or recorded, entry to the gaming area may be refused.

Information collected during the sign-in process typically includes:

  • name;
  • date of birth;
  • residential address;
  • photograph.

This information may be used to:

  • determine whether exclusion arrangements apply;
  • prevent participation in gaming activities where restrictions exist;
  • record relevant details in regulatory databases such as ACTGED;
  • support investigations into suspected misconduct; and
  • comply with obligations under financial crime prevention legislation.

Where permitted by law, this information may be shared with corporate affiliates, technology providers, regulators, and enforcement authorities.

Information Collected Through Electronic Systems

When accessing Casino Canberra’s website or online platforms, certain technical information may be collected through cookies, tracking pixels, and similar technologies, including services provided by third-party platforms such as Google or Meta.

This information may be used to:

  • enhance website functionality;
  • personalise advertising;
  • analyse visitor behaviour;
  • generate usage analytics reports shared with marketing partners.

Collected data may include:

  • IP address;
  • browser type;
  • service provider details;
  • visit time and duration;
  • browsing behaviour and interactions with site content.

Mobile device users may also have device-specific identifiers collected.

Tracking technologies can generally be managed through browser or device settings, although disabling them may affect website performance.

Disclosure of Personal Information

Casino Canberra may disclose personal information where required or authorised by law, including where disclosure supports enforcement-related activities carried out by authorised bodies.

Relevant legislation may include:

  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
  • Public Health Act (ACT);
  • Casino Control Act 2006 (ACT);
  • Gambling and Racing Control Act 1999 (ACT);
  • Income Tax Assessment Act 1997 (Cth).

Information may also be shared with the ACT Gambling and Racing Commission where required under regulatory obligations.

Sharing Information With Service Providers

Casino Canberra may provide personal information to organisations that assist in operating our business and delivering services.

These organisations may support:

  • service delivery and administration;
  • IT infrastructure maintenance;
  • customer research;
  • marketing operations;
  • business reviews;
  • product development initiatives.

Casino Canberra does not sell personal information to external organisations.

Where practical, service providers are required to comply with privacy obligations consistent with Australian Privacy Principles.

Information may also be disclosed where necessary for legal advice, dispute resolution, or investigation of serious misconduct.

Disclosure

For international guests, personal information (excluding sensitive information unless permitted) may be shared with representatives or travel coordinators located in the visitor’s home country.

Information may also be provided to overseas credit agencies or other licensed casinos for verification purposes.

Some overseas service providers assisting with marketing communications may also access personal information.

Casino Canberra takes reasonable steps to ensure overseas recipients handle information consistently with Australian Privacy Principles unless exemptions apply.

Protection of Personal Information

Casino Canberra implements appropriate safeguards to protect personal information from misuse, interference, unauthorised access, or disclosure.

Information is stored within secure systems and controlled environments.

Employees and contractors are required to maintain strict confidentiality regarding personal information.

Access and Correction Requests

You may request access to personal information held about you by contacting our Privacy Officer.

Requests are typically processed within 30 days unless an exception applies under the Privacy Act.

Proof of identity may be required prior to release of information.

Where applicable, any administrative costs associated with retrieving requested information will be communicated in advance.

Requests to correct inaccurate or outdated information can also be submitted to the Privacy Officer.

Privacy Complaints

If you believe Casino Canberra has breached its privacy obligations, you may submit a written complaint to the Privacy Officer outlining the relevant details.

Acknowledgement of receipt will generally be provided within 7 days.

A formal response will typically be issued within 30 days after the complaint is received.

Contact Details

Privacy Officer
Casino Canberra Limited
GPO Box 1890
Canberra ACT 2601

Email: compliance@ccanberra.casino.com.au

Attention: Privacy Officer

Policy Administration

Responsibility for maintaining this Policy rests with the Compliance Manager / In-House Legal Counsel.

Casino Canberra may revise this Policy periodically. Updated versions will be published on our website.

The Policy is reviewed annually and any amendments require approval from the Chief Executive Officer.