Canberra Casino

Gambling Support Services

Gambling Support Helpline: 1800 858 858

Online support website: gamblinghelponline.org.au

These services provide confidential assistance, guidance, and referrals for individuals experiencing gambling-related concerns or seeking advice about responsible gambling options.

Online Canberra Casino Gambling Exclusion Scheme – Information Overview

The Online Canberra Casino Gambling Exclusion Scheme allows individuals to voluntarily restrict their access to gambling services across participating licensed gambling venues operating within Online Canberra Casino.

Self-exclusion

Self-exclusion is a voluntary process that enables individuals to request removal from gambling activities at one or more licensed gambling operators within Online Canberra Casino. This option supports people who wish to limit or stop their gambling participation.

Venue-initiated exclusion

A licensee-initiated exclusion may occur when a gambling operator determines that a person’s gambling behaviour presents a serious risk to their wellbeing or to the welfare of their dependants. In such cases, the operator is required to restrict that person’s access to gambling services at its venue or facilities.

Licensed Gambling Providers within Online Canberra Casino

Licensed gambling operators participating in the exclusion framework may include:

registered clubs, hotels, and taverns offering electronic gaming machines;
all TABCORP Online Canberra Casino facilities, including retail branches, agency outlets, telephone betting services, on-course wagering services, and approved online platforms; and
Online Canberra Casino.

Individuals who wish to restrict access to other online gambling services should contact those providers directly.

Many Australian digital wagering platforms operate under licences issued in the Northern Territory. Information about voluntary exclusion from Northern Territory-licensed operators — including access to multi-operator exclusion request forms — is available through relevant responsible gambling support channels.

Deed of Exclusion

Voluntary Gambling Self-Exclusion

If you require assistance completing a Deed of Exclusion, including interpreter support if needed, help is available through the following options:

• any licensed gambling venue operating within Online Canberra Casino;
• the Online Canberra Casino Gambling Support Service at 1800 858 858; or
• the Online Canberra Casino Exclusion Support Team at (02) 6207 0359 (option 3) or via email at exclusionsupport@canberra.casino.gov.au.

Support staff can guide you through the process and help ensure your request is completed correctly and confidentially.